Cancellation policy

Last updated: October 20, 2026.

One-time purchases

The current PRIMELAST 1-pack, 3-pack and 5-pack offers are one-time purchases. Your selected pack is charged once when you place your order. These offers do not create automatic renewals or a recurring subscription.

Changing or cancelling an order

Email hello@primelast.com as soon as possible with your order number and the change you would like to make. We will confirm whether the request can be completed before fulfillment progresses. A request alone does not mean the order has been changed or cancelled.

If we confirm cancellation before dispatch, we will refund the payment to the original payment method. If the parcel has already shipped, our Returns & 60-Day Guarantee and any statutory cancellation rights apply.