Returns & 60-Day Guarantee

Last updated: October 20, 2026.

60-day money-back guarantee

Try PRIMELAST with a 60-day money-back guarantee. If you are not satisfied, contact hello@primelast.com within 60 days of delivery with your order number and the email address used for your purchase.

Opened pouches are eligible. You do not need to return the pouches. We will refund the amount paid for the PRIMELAST products covered by your request, including the standard delivery charge for a fully refunded order. Optional expedited-shipping upgrades are not included unless required by law.

The guarantee applies to PRIMELAST purchases made directly from this store. Contact the original seller for purchases made elsewhere.

How refunds work

We will confirm the outcome of your request by email. Approved refunds are sent to the original payment method. Your bank or payment provider determines when the credit appears on your account. We do not charge a restocking fee under this guarantee.

Damaged, incorrect or missing items

Contact hello@primelast.com with your order number and a description of the issue. Photos of damage or the wrong item can help us resolve it. We will arrange the appropriate replacement, refund or other remedy. Your rights for faulty or undelivered goods are not limited to the 60-day satisfaction period.

Cancellation before dispatch

Contact us as soon as possible if you want to cancel. If the order has not entered a stage of fulfillment that prevents cancellation, we will cancel it and refund the payment. If it has already shipped, this policy and any applicable statutory cancellation rights still apply.

Earlier orders

These terms apply to current PRIMELAST purchases. Orders placed before this update retain the guarantee and terms provided when they were purchased.

Your statutory rights

This guarantee is additional to your statutory consumer rights. It does not restrict rights relating to faulty goods, non-delivery or a legal right to withdraw from an online purchase. Where an applicable law gives you more favorable rights, those rights apply.

For qualifying purchases delivered to the European Union, you may notify us of withdrawal within 14 days of receipt without giving a reason, subject to statutory exceptions. You can notify us by a clear statement sent to hello@primelast.com. We will explain any necessary next steps without reducing your statutory rights.