Shipping & delivery

Last updated: 20 October 2026

Every order is placed through our secure Shopify checkout. Available destinations and delivery options are shown when you enter your delivery address.

Shipping charges

Available shipping options and any delivery charges are shown at checkout before payment. Any free-shipping offer applies when it is shown for your order. Your checkout shows the final currency and total.

Delivery information

Delivery times depend on the destination and shipping service. Please use any estimate shown for your order at checkout. If you need an item by a particular date, contact us before ordering so we can check the available options.

Your address and order

Check your address carefully before completing payment. If you notice an error, email us with your order number as soon as possible. We will check whether the address can still be updated before dispatch.

Tracking and delivery problems

Use the shipment information in your dispatch confirmation, where tracking is available. If your parcel is delayed, missing or arrives damaged, contact us with your order number. We will investigate with the delivery provider. This does not limit your statutory rights.

International deliveries

Taxes or duties collected by us are shown at checkout. For destinations outside the EU, local import charges may apply where they are not collected at checkout. Contact us before ordering if you need clarification.

HelsinkiDrip Oy, trading as PRIMELAST
Business ID: 3570509-4
Osmontie 35 A 1, 00610 Helsinki, Finland
hello@primelast.com